HG Logistics Donates to Help Protect Hamilton County Officers

August 27th, 2014

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HG Logistics is doing the impossible once again. This upcoming Friday, August 29th, Hamilton County will be receiving an MRAP (mine-resistant ambush protected) armored vehicle to the Hamilton County SWAT. HG has donated all of the transportation costs necessary and has made arrangements for the vehicle to make the 1,565 mile trek from Fort Bliss in El Paso, Texas to the Cincinnati area. These vehicles are part of the Defense Department’s program to recycle old military equipment to local police and will aid in keeping our officers safe. HG Logistics is glad to be able to help provide Hamilton County with such an opportunity. Stay tuned to local news on Friday to possibly catch a glimpse of the MRAP vehicle (pictured above) and the big rig being used to haul it (pictured below).

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We Haul It All

July 16th, 2014

 

surfing

Here at HG Logistics LLC in Cincinnati, Ohio, we haul everything–from trains to cranes to surfboards. This morning, after seeing a surfboard delivered to our warehouse, I began to think.. Can surfing be a metaphor for a business?

Surfing is incredibly difficult and like a business, takes a lot of patience and perseverance. Like a business, it requires a great amount of balance to make it work. Also like a business, and most importantly of all, the greater the risk you take the greater the reward. The thing about surfing is that if you stay close to the shore and ride the small waves and play it safe, anyone can do it. However, it is those who are brave enough to wander out into the deep water who accomplish the most and gain the respect of others. HG Logistics LLC is not afraid to venture out into the high tides where no one else is in order to provide our customers with the best possible service.

If you are in need of an excellent transportation broker and “pro surfer”, contact HG Logistics at 877-574-4744.

Tropicana Awards HG Logistics LLC

April 15th, 2014
Tropicana Award

Donna Kemp & Diana Trusty

HG Logistics LLC was established in September 2006. At first, there was just our General Manager, Doug Bierman, who did all the sales, truck contracting, and dispatching. In addition, there was I and Shirley, who is now retired, managing the office duties–billing, payables, receivables, order entry, filing, etc. Now, seven and a half years later, we have 12 full-time employees, 2 part-time, and 2 outside sales agents.

In the eyes of many transportation brokers, HG Logistics LLC is probably still considered one of the little guys. Nevertheless, we are proud of what we have accomplished thus far. Our goal has always been service and that we have realized time and time again.

Last week, we were the recipients of a great honor. Donna Kemp, Tropicana Regional Transportation Manager (Midwest/Northeast) and Barb Hartenstein, Tropicana Shipment Planner, paid us a visit in order to present HG Logistics LLC with the 2013 Central Region Carrier of the Year Award. During her presentation, Donna mentioned that Tropicana has their big trucking companies that they use, but to her, the little guys are just as important. After all, the little guys are the ones that help with the overflow, the difficult lanes, and the last minute emergency runs. The little guys can be life savers. Therefore, Tropicana felt it important to recognize HG Logistics LLC. They expressed their appreciation for our services by giving us this award.

HG Logistics LLC could not have accomplished this honor without the attentiveness of our Account Manager, Diana Trusty. Diana has done as excellent job overseeing not only the Tropicana account, but the needs of all her customers as well. In addition, HG Logistics LLC cannot overlook the role of our dispatchers who worked diligently to cover these loads.

Lastly and most importantly, none of this would be possible without our valued customers. Therefore, HG Logistics LLC would like to express our thanks to Tropicana for the privilege to serve them and for them recognizing the significance of the “little guys.”

 

 

February 27th, 2014

TIA CERTIFICATE 2

HG Logistics LLC has been a member of the TIA since 2006.

As a member of the Transportation Intermediaries Association, we pledge:

  • To conduct business professionally, with truth, fairness, and responsibility to all customers, suppliers, associations, and TIA.
  • To promote and actively participate in continuous improvement in both competence and knowledge within the third party transportation services profession.
  • To subscribe to and offer to the public uniform and consistent service.
  • To protect the interest of the shipping public.
  • To promote greater productivity of and awareness in the areas of freight transport, logistics management, intermediary activities, and industry related asset utilization.
  • To adhere to the articles of the Code of Ethics as adopted by the governing Board of the Transportation Intermediaries Association.**

**reference: www.tianet.org

 

Question for the New Year: Chopped Liver or Steak?

January 8th, 2014

chopped liver at Blooms, Golders Green

Chopped Liver

OR  

steak

Steak

?

My three year old granddaughter is the inspiration for a lot of my writing. I like to record her statements so I can reflect back on them in the years to come. Sometimes I even choose my blog as a place to document them, which is exactly what I am doing today.

A few weekends ago, she spent the night at my house. We played all day and after dinner, I gave her a bath. We got our pajamas on and then got all cozy on the couch to watch television and eat UDF Cookies and Cream ice cream (our favorite). Before I continue with my story, you need to know something about my husband, Dave. He is a sports fanatic. He loves them all–football, baseball, basketball, tennis, golf, and even bowling. On the evening Lyla slept over, it was the last night for regular college football. He had two televisions on in our living room watching two different games at the same time.

Well, Lyla was not much interested in college football. She wanted to watch her movie. She asked grandpa, “Can I please watch Aladdin?” He proceeded to explain to her the importance of these two football games and how he could not part with missing one minute of either of these games. As he offered her his explanation, I was thinking to myself, “Yeah, Dave, she is going to understand all that mumble jumble.” But what came out of her mouth next tells me she understood perfectly. She looked right at Dave and said, “Grandpa, what do you think we are–chopped liver?”

Needless to say, we both roared with laughter. Lyla, on the other hand, did not see what was so funny. She was second rate to a football game and she did not much like it. I don’t know where she heard that saying, but I am sure she heard it from someone. What amazed me is that she knew what in meant, and she used it in the proper context.

Let’s face it. None of us like to be treated like we are second best, that we are not important. We don’t want to be looked upon as chopped liver, but we would whether be viewed as a prized piece of prime rib.

My granddaughter’s statement that evening reminded me of this and of the importance of how we treat others. It was something definitely to reflect on at the start of the New Year. Sometimes we get sidetracked with our own goals and busyness that we lose track of what is really important. It is always good to have someone jolt us back in line, even if it has to come from a three year old.

I am not just talking about properly aligning our priorities in our personal life but also in our business and professional endeavors as well. At HG Logistics LLC, a third party logistics company and freight transportation broker located in Cincinnati, Ohio, our goal has always been to put the customer first. Never would we want to make them feel like chopped liver.

Instead we strive to meet our customers’ goals and objectives when it comes to shipping their products. We strive to provide the best carriers, the best rates, the best follow through, and the best on-time delivery. We strive to treat our customers to the best service we can provide. This is not a New Year’s Resolution for HG Logistics LLC. It has been our objective from the word go, and it will continue to be a lifelong commitment to our customers.

I have never tried chopped liver. I did not even know what it looked like until I “Googled” images of it. I must admit it does not look very appealing. Never would HG Logistics want our customers to go away feeling like they just bit into a disgustingly, awful tasting glob of mush. We prefer our services be compared to a delectable, savory, perfectly cooked, high quality steak.

At HG Logistics LLC, you are going to get steak rated service, not a chopped liver shortcut version. So if you want a bite of a great transportation service provider, contact HG Logistics LLC at 877-574-4744.

HG Logistics LLC – Next Best Thing to the Woolly Worm

November 12th, 2013
woolly worm

Recently, I learned something interesting. I learned, of all things, about the woolly worm. I had never heard of them, so call me stupid, naïve, or whatever, but up to this point in my life, I did not know they existed. My first woolly worm experience happened just a couple weeks ago as I crossed my church’s parking lot. My granddaughter actually spotted it and asked me what that thing was crawling along the ground. To me, it looked like a big, fuzzy caterpillar, so that is what I told her I thought it was. However, a lady walking with us explained that it was a woolly worm. As she proceeded to expand my knowledge on the world of insects, she also commented that seeing this woolly worm was not a good sign. It meant that we were going to have a severe winter.

The impression I got from her was that this was a proven science, and there was no doubt in her mind that we can expect some bad weather conditions in the upcoming months. Now, I was not totally convinced of this so-called prediction. To me, it was still just a fuzzy caterpillar and nothing more.

Interestingly, for the next few weeks after seeing my first woolly worm, woolly worms kept popping up everywhere–I spotted them on my driveway, in the street, and they were the center of conversation with a co-worker who was also seeing them. I find it so strange that I had never heard of them up to this point, but now they had my undivided attention. With my curiosity aroused, I decided to do a little research and see if there was any truth to them predicting weather conditions.

Well, I was not completely wrong in my initial description of that black, fuzzy bug crawling in the church’s parking lot. A woolly worm is actually a caterpillar or larvae stage of the Isabella tiger moth. They are most active in the fall as they prepare for winter by eating a variety of plants such as cabbage, spinach, grass, and clover. Once they have there fill of food, they look for logs, rocks, or boulders to crawl under and make their home for the winter. After settling in to their new surroundings, they develop natural organic antifreeze that will protect its interiors from freezing over the winter months. Everything else will freeze, but the woolly worm will survive. In the spring, they will thaw from their “frozen” state and emerge as beautiful colored moths. (“About Woolly Worms”- see link below)

The woolly worm first became famous when Dr. C.H. Curran, curator of insects at the American Museum of Natural History in New York City, decided in 1948 to test the accuracy of woolly worms in predicting the weather. He gathered woolly worms from Bear Mountain State Park and continued to do so over the next 8 years. The theory tested claimed that the wider the brown bands were on the woolly worm, the milder the winter. The narrower the brown bands a harsh winter could be expected. From the data he collected over those years, he concluded an 80% accuracy rate for the woolly worm’s weather predictions. (“Predicting Winter Weather: Woolly Bear Caterpillars” – see link below)

Curran’s studies brought a new claim to fame for the woolly worms, and they became quite a notable topic in North America (except in my neighborhood because I knew nothing about them). They even started a Woolly Warm Festival held each year in October in Banner Elk, North Carolina.

However, there are always skeptics. Most scientists today do not put much faith in the woolly warm’s predictions. They believe it to be just folklore. Even Curran himself admitted that his sample data was too small to make any proven scientific claim. On the other hand, there will always be those woolly worm devoted believers, and if you are one of those believers, the woolly worms are saying prepare for the worse–get your snow tires, shovels, boots, extra food supply, and survival kits ready now.

In some ways, it would be convenient to see into the future and prepare accordingly. I was even thinking that it would be nice if we had a so-called “Woolly Worm Predictor” here at HG Logistics LLC, a third party logistics company and freight transportation broker located in Cincinnati, Ohio. I imagine it working as follows: it would turn orange when we could expect road traffic delays; red when there were bad weather conditions ahead; brown when detention is inevitable; and black when truck repairs are needed. Oh, the problems we could deter if we only knew ahead.

If you are a woolly worm believer, what does the woolly worm theory really do for you? It can not change the weather, but it does tell you how to prepare. Well, HG Logistics does not have a “Woolly Worm Predictor,” but we do pride ourselves on being prepared. We go through full carrier inspection reports to ensure hiring of safe, reliable drivers and trucks. We investigate the specifics of each load–the weights, the dimensions, customer specifications and requirements, appointment scheduling, pick up numbers, loading and unloading instructions, and shipping hours. We make sure our trucks are well maintained by performing routine preventative maintenance procedures. We follow through on each load by acquiring all carriers’ paperwork and information before loading, dispatching drivers in a timely manner, noting when loads are picked up and delivered, and requesting prompt submission of proof of deliveries and all other backup paperwork.

HG Logistics LLC does not have bands that change color and size and wave a big red warning flag when something is about to happen. But we do always prepare by taking special notice of specifics and paying close attention to every aspect of our transportation business.

HG Logistics LLC will be the first to admit we cannot predict the future, much less control what is going to happen tomorrow. But we have discovered that PREPAREDNESS is the next best thing to the woolly worm and PREPAREDNESS is what you can expect when you hire HG Logistics to haul your loads.

Information about the Woolly Worm was taken from the following sources:
Predicting Winter Weather: Woolly Bear Caterpillars
About Woolly Worms

 

HG Logistics LLC – Looking Good!

October 22nd, 2013

At work the other day, I received several compliments on how I was dressed. I had to take a second look since I don’t normally pay much attention to what I wear. After examining what I had on, I wish I could take credit for how I looked that day, but the truth of the matter is I owe a big thanks to all those who contributed to my wardrobe.

Nothing I was wearing, except my underclothing, was mine that I purchased. It was all given to me. Recently, HG Logistics LLC, a third party logistics company and freight transportation broker located in Cincinnati, Ohio, offered to buy all employees 3 shirts with our logo. Therefore, my shirt was compliments of HG Logistics. My jeans were given to me by a co-worker who had actually received them from another co-worker. My shoes were Skechers that I inherited from my daughter.

I was already on a high from all the compliments, but when I realized that my look was at no cost to me, I felt doubly blessed. Wearing hand-me-downs is not new to me. I am a middle child from a family of six kids, so I have seen my share of used clothing. And may I say, I am not ashamed to wear clothes that come from other people’s closets. In fact, I am proud that I can look presentable without spending a fortune.

What I found amazing about this whole situation is how well it came together with little effort of my own, and how I was blessed when I was least expecting it. If I had not received those compliments, I probably would not have given any of this a second thought. Luckily though, it was brought to my attention, and I now have opportunity to say thank you:

  • First to HG Logistics LLC for purchasing my shirt.
  • Second to my co-worker for passing on the jeans.
  • Third to my daughter who had no need for a perfectly good pair of shoes.

I was just going to end my blog at this point, but then a thought came to mind. Third Party Logistics Companies, like HG Logistics, are somewhat similar to wearing borrowed clothes. This may not sound complimentary, but really it is good, sound business. Third Party Logistics Companies have the privilege of using trucks from a list of qualified, reliable carriers. We don’t own them, but we borrow them for a fee. HG Logistics LLC inspects these carriers for flawlessness just like you would an article of clothing. We check their safety scores and ratings, their performance records, and their authority and insurance requirements. If everything passes inspection and the fit is right, we use them. Yes, we have to pay to ”borrow” their services for a day or two, but by doing so we are recipients of the following benefits:

  • Greater Flexibility
  • Improved operational efficiency
  • Enhanced customer service capabilities
  • Reduction of capital expenditures
  • Availability of a wide range of equipment and services**

In other words, using Third Party Logistics Companies could be termed ”fashionable” because when our customers walk away satisfied with our services it is the same as saying,

“HG Logistics LLC – You are looking good.”

**“Benefits of Third Party Logistics Companies”

“Service…It’s An Attitude”

August 31st, 2013

I am the oddball in my family. My mom and three sisters all have a natural sense for style and decorating. But me?–I am clueless when it comes to fashion and home decor. I even hate to shop. I used to send my mother to buy my clothes just to avoid the shopping malls. Plus, I trusted her judgment on want looked stylish more so than mine.

My mother is also one of those persons that can walk into someone’s house, stay ten minutes, walk out and be able to tell you every detail of their home–colors, the design in their drapery, the type of material they are made of, what pictures are on the walls, what knick-knacks are sitting around, and how many throw pillows are on the couch. As for me, I would be lucky to be able to tell you what color the walls were painted.

Knowing that about myself, it should come as no surprise that I never noticed the picture hanging on my office wall. It has been there for six years. Now granted, it is behind me so my back is turned to it most of the day, but I never in all these years REALLY looked at it. However, the other day as I was sitting at my desk trying to come up with a blog for this week, I looked up and for the first time the picture jumped out at me and struck my attention.

The picture is the same as the one at the beginning of this blog. The blog is a copied version and is much smaller than the original so it is difficult to read the message at the bottom. What is says is this:

SERVICE

“Service Is The Lifeblood Of Any Organization. Everything Flows From It And Is Nourished By It. Service Is Not A Department…It’s An Attitude.”

“Wow!” was my reaction. “Why had I not notice this profound statement before?” Honestly, I thought the picture was hanging there because it matched the office decor. Little did I know it held the secret to great customer service.

When we think about our jobs, we can be taught the mechanics–the ins and outs of how to do all the day to day tasks. But the message in the picture says service is an “attitude.” I do not think there is any manual with instructions on attitude. It is something we have to adopt. It is the condition of the heart. It comes from our inner desire to help and to give of ourselves.

The message in the picture actually goes hand in hand with what our General Manager, Doug Bierman, is continually driving home with us here at HG Logistics LLC, a third party logistics company and freight transportation broker located in Cincinnati, Ohio. He is always saying, “HG Logistics LLC sells service not price.” In other words, HG Logistics has adopted the “attitude” that we are here to take care of our customers’ transportation needs. We take full responsibility for moving their freight, thus, putting our customers’ minds at ease. That is the heart of our business. Doug reminds us about “service” because he knows that is what will feed and nourish healthy relationships with our customers (internal and external).

As a matter of fact, Doug is the one who hung that picture on my wall–the one I am confessing to never noticing. Now, I don’t want those reading this blog to think that because I did not pay attention to the picture and its message, that I was unaware of the importance of service. Service has been preached in every area of my work environment at HG Logistics LLC–not just on the wall.  Therefore, I totally grasp its significance.

What the picture did for me was help emphasize just how vital “service” is to any organization. As is states: “It is the Lifeblood.”  No company can survive without it.

Well, it may have taken me six years, but now I am not only alert as to what is physically hanging over my head, but I am also consciously aware of the “message” that’s got my back. This is long overdue, but thanks Doug Bierman for hanging “SERVICE” on my wall.

HG Logistics' Staff is Expanding

August 8th, 2013
   
Operations Coordinator

Mike Profitt joined HG Logistics LLC in February 2013.  He is overseeing operations, assisting with dispatching, and coordinating our bulk pneumatic shipments out of Cincinnati, Ohio.  Mike even drives for us occasionally when needed.

 Sales Associate

Carol Wehage joined HG Logistics LLC in April 2013. In 2012, Carol retired from IBM after 33 years of service.  Fortunately, she decided to come out of retirement to assist our Sales Department in contacting sales leads and building our clientele.

Sales Assistant

Samantha Newcomer joined HG Logistics LLC in May 2013. Samantha just recently graduated from high school and will be attending college in the fall. Samantha is working part-time making sales contacts and providing clerical assistance to our Sales Department.

Transportation Consultant

Dan Rucker started with HG Logistics LLC in August 2013. Dan retired from the Hosea Company in 2011 after 19 years of service. He too came out of retirement to join HG Logistics on a part-time basis. He is using his expertise to help expand and build our carrier relationships.

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The "Naked Truth" – A Good Business Practice

July 25th, 2013

My three year old granddaughter said, “Mommy, I look kind of funny today because I don't have any makeup on.” I think she picked this up from me. One day she saw me putting on my makeup and she asked why I was doing that. I told her I put makeup on because I look funny without it.

I, like so many, use makeup to cover up the blemishes, the dark circles, age spots, etc. Many of us want to hide our imperfections in order to look our best. The makeup might make us more attractive to viewing eyes, but let's face it. At the end of the day all that gets washed off, and we are left standing in front of the mirror reflecting on the “naked truth.”

Unfortunately, businesses are also sometimes in the act of covering up, or they make attractive claims to draw in customers. According to the Better Business Bureau, this is not good business practice. In an article, “Good Business Practices,” posted by the New York Better Business Bureau, they instruct businesses to “sell the smart way.”

Don't make claims that you cannot live up to, such as “we guarantee the lowest prices.” With so much commercial interchange taking place globally over the Internet, it is almost impossible to prove this statement true at any given point in time. Instead, the article states that the best way to get customers and keep them is to be truthful, only advertise what is proven fact, and lay out on the table all the terms and conditions of the sale.  Leave nothing hidden. The article goes on to explain that the best way to respect your customers is to be honest with them.

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I interpreted the message of this article to mean that customers do not want fancy, glittery jargon and packaging. They just want the “naked truth.” Remove the attractive wrapping and enticing messages and just deliver what you promise. Don't worry that your customer might think you look “funny” without all the adornment. More than likely, they will respect your openness. Your directness they will find attractive, and that is what will leave them coming back for more.

HG Logistics LLC, a third party logistics company and transportation broker located in Cincinnati, Ohio, has been in business since September 2006. Over the years, we have come to appreciate open and direct business relationships. HG Logistics LLC is convinced honesty is the best business practice any company can adopt, and we are in full agreement with the Better Business Bureau who states, “Trust is the essential element for business success.”

To read the full article posted by the Better Business Bureau click here.

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